AboutUs

Why Alpheus

“Alpheus has a state of the art network with a long history of quality customer service. We will continue to aggressively roll out new products and expand our access network in high growth Texas cities.” Scott Widham, Chief Executive Officer

Alpheus serves enterprise customers in the healthcare, energy, banking, IT and legal fields by supplying resilient data center platforms and support services that help businesses focus on their goals and operations, not their IT.

As an optical network provider for backhaul, transport and outsourced fault management service, we are flexible, content-neutral, and responsive to customer needs. We deliver metro transport to the places our carrier customers need to go, including end-user building, cell sites, carrier hotels, microwave relay points, and Wi-Fi hotspots.

One Place for Data & Network

Based in Texas and focused on Texas, our provisioning and resolution timelines are “best in class”. Unlike other data center service providers, we own and manage our own networks-there’s no supply chain, just us-which gives you greater control and value. Alpheus leverages our carrier-grade, network-based infrastructure and our top-tier data centers to deliver advanced services and solutions, including:

  • Connectivity
  • Colocation
  • Disaster recovery

This powerful network is backed by our own sophisticated Houston-based Network Operations Center (NOC).


Outstanding Customer Service

When you call Alpheus for customer service you are not dropped into an impersonal queue-you are directly connected with your personal account manager. We deliver outstanding, Texas-based customer support that includes:

  • Technical training
  • Troubleshooting
  • Product maintenance

Stellar customer support doesn’t stop there. You can also talk to our sales engineers, provisioning personnel and our executive team – all are empowered to help you. We answer your questions and assist you without having to go through rounds of red tape. That’s because we are accessible – after all, when was the last time you were able to contact the CEO, COO, GC or VP of Sales of one of “the big guys?” At Alpheus we take our service and support mission very seriously.

Unrivaled Network Resiliency

Alpheus gives you greater control, value and efficiency.  In addition to our data centers, we own and operate our state-wide Tier 1 network. This world-class fiber optic network is fully redundant in all critical infrastructure, helping ensure your systems will always be online. After all, if your server is up but your network connection is down, is your server really up? When you work with Alpheus, there is no finger pointing, we take ownership and accountability.
 
And, having one partner for colocation and network services means there’s no supply chain-just us, which gives you greater control and value. We monitor our network 24 hours a day, 7 days a week, 365 day a year via our own Network Operations Center.
 
Our highly trained technical support team members keep an eye on things so you can concentrate on your core business. Last but not least, our core network reliability performance consistently exceeds 99.999%. Alpheus has a team of professionals with a wealth of experience in the telecommunications industry. Superior service is our goal.  Alpheus Communications is a joint venture between Genesis Park, LP, a regional Houston-based private equity firm and El Paso Corporation, a Fortune 500 energy company.

 

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