post-banner

CPNI

Alpheus Communications, LLC
Customer Proprietary
Network Information Notice

This information regarding CUSTOMER PROPRIETARY NETWORK INFORMATION, or CPNI, is provided in accordance with Federal regulations that require telecommunications carriers to provide notice concerning a carrier’s use of CPNI.

 

CPNI is the information that Alpheus gathers about its customer 1) that relates to the quantity, technical configuration, type, destination, and amount of use of telecommunications services subscribed to by its customers, and that is made available to Alpheus by the customer solely by virtue of the carrier-customer relationship; and 2) information contained in the bills pertaining to telephone exchange service or telephone toll service received by a customer of a carrier. CPNI does not include subscriber list information.

Customer Rights

Alpheus and its affiliates (collectively “the Company”) are committed to protecting the confidentiality of your telecommunications service information, and we have the duty to do so under Federal law. Moreover, Federal law gives you a right to protection of all such information, including how many telecommunications services you have, the type of lines you buy, technical characteristics, class of service (business or residential), as well as where, when, and to whom you place a call, and the related billing for these services.

Customer Privacy

From time to time we may have the opportunity to offer you products and services that will better meet your needs by using information about the services you have already purchased from the Company. Use of your service-related information for this purpose may enhance our ability to make you aware of new or alternate products and services that are tailored to your needs. If you elect to let the Company use confidential service information for this purpose, we may also share the information with our Company’s affiliates, agents, partners, joint venturers, or other related entities for administrative and marketing purposes, but only for communications related services and only after confidentiality agreements are in place.

You have the right to restrict the Company’s use of your customer information for these purposes. Your decision to restrict our use of your customer information is free of charge and will not affect the service you receive from the Company. If you wish to restrict the Company’s use of your customer information, please notify the Company, in writing, or email us at the address below within 30 days of receipt of this notice. Moreover, you may also contact us in writing, by email at any time in the future at the address below to restrict the use of your information. If you elect not to restrict use of your information, this acknowledgment and permission will become effective thirty-three days from the date Alpheus mailed this notice to you and the Company may use your CPNI solely for the purposes described in this notice. You may change your decision at any time, but your decision will remain valid until you tell us otherwise.

Contact Information:

Patricia (Patti) Hogue
Sr. Vice President Regulatory Affairs
Alpheus Communications, LLC
(903) 675-1991
patti.hogue@alpheus.net

Attn: Regulatory Affairs
1301 Fannin, 20th Floor
Houston, Texas 77002

Follow Us!

Newsletter Sign Up.